Return & Refund Policy

At Sakoon Herbal, customer satisfaction is important to us. Due to the nature of our herbal and personal care products, we maintain strict hygiene and quality standards.

Returns

Products may only be eligible for return if:

• The wrong product was delivered.

• The product was damaged during delivery.

• The item is received in a leaking or unusable condition.

To request a return, you must contact us within 24 hours of receiving your order and provide:

• Order number

• Clear photos of the product and packaging

• A brief description of the issue

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used products

• Products with broken seals

• Orders where the customer changes their mind

• Products not suitable due to personal preference

• Allergic reactions resulting from individual skin or body sensitivity

Refunds

Refunds are only approved after our team reviews the claim and confirms that the issue qualifies under this policy.

If approved, the refund will be processed using the original payment method or another mutually agreed method within 7–10 business days.

Shipping charges are non-refundable unless the error was caused by Sakoon Herbal.

We reserve the right to reject any refund request that does not meet the conditions outlined above.